Term and Conditions

TERMS OF USE

Dear users, please read the following conditions carefully before using our services. Each visit to our site, as well as a purchase, means that you have read these terms and that you agree with them in their entirety. If they are unacceptable to you, please do not use this presentation.

Kidzone doo allows you to use the services and content of its website by the TERMS OF USE listed below. Terms of use apply to all content and services of the website https://jumbo-mne.com/mne. It is considered that users are familiar with these conditions if they use any part of the site and that they accept the use of the content of this site exclusively for personal use and at their own risk.

Data on the company

NAME: LIMITED LIABILITY COMPANY "KIDZONE" PODGORICA

Address: Ulica 4. jula bb, 81000 Podgorica

PIB: 03267652

Phone/Fax: +382 67 059 283

E-mail:  info@jumbo-mne.com

Web:  https://jumbo-mne.com/mne
Account number:  510-103801-07

Activity code:  4619 - mediation in the sale of various products

GENERAL CONDITIONS 

Based on Article 61 of the Law on Consumer Protection ("Official Gazette of Montenegro" no. 002/14, 066/14, 043/15, 070/17, 067/19) and Article 7 of the Law on Electronic Commerce ("Official Gazette of Montenegro ” 041/10, 040/11, 056/13) “Kidzone” doo Podgorica, its consumers who buy goods through our website   https://jumbo-mne.com/mne  

NOTICES:

That the sale of goods through our website  https://jumbo-mne.com/mne is carried out as part of the registered activity of the LIMITED LIABILITY COMPANY "KIDZONE" PODGORICA, Ul. 4. Jul bb, Extra Retail Park, PIB: 03267652, VAT number: 30/31-20777-8, telephone: +382 67/059 – 283, e-mail address:  info@jumbo-mne.com, address for reporting Complaint: Street 4. Jul bb, Extra Retail Park, Podgorica, e-mail address for complaints:  info@jumbo-mne.com (hereinafter referred to as: "Kidzone doo" and "Trgovac"), by the Consumer Protection Act ("Sl .list CG" No. 002/14,006/14,043/15,070/17, 067/19), is considered distance selling. You can find the basic characteristics of the goods on our website.

The goods that are sold through our website have the properties required for the regular use of that type of goods by their purpose, which is defined on the notice about the goods - -product declaration.

Conformity of the goods that are the subject of the contract is determined exclusively according to the properties and purpose of the goods as defined by the notification about the goods - the declaration of the product itself.

AND THE ORDERING PROCEDURE

Products are ordered on the website   https://jumbo-mne.com/mne, in the Montenegrin language. After selecting the product, it is necessary to click on the  ADD TO CART field.

When you have finished selecting the goods and the quantity you want to buy by clicking on the  CART field, a page with an overview of all selected products opens and you go to the CONTINUE WITH PAYMENT field, where the following data is entered:

residential address (street, street number, postal code, place);

delivery address (street, street number, postal code, place);

phone number;

other data related to the purchase.

We deliver goods only on the territory of Montenegro.

When you have entered all the required data, by clicking on the  ORDER button, you confirm that you agree to the terms of purchase, and your order enters the processing procedure.

The merchant can confirm or reject the received order. In the case of order confirmation, you will receive a confirmation e-mail about the successful purchase as well as all necessary notifications in case of a change in the status of your order.

The Merchant does not deliver products on Sundays and holidays.

II PRODUCT AVAILABILITY

All product orders are subject to availability. In this regard, if there are difficulties in obtaining a product or if the product is out of stock, we reserve the right to provide you with information about substitute products of equal or better quality and the value of the product that you can order.

 III REFUSAL OF ORDER PROCESSING

The service provider has the right to refuse the order.

We reserve the right to remove products from this site at any time, and to remove or modify any materials or content from the site. Although we will always endeavor to process your orders, it is possible that in extraordinary circumstances we will have to refuse to process the order after sending the Order Confirmation. We reserve the right to do so at any time.

We are not responsible for the removal of products from the site, nor any third party, nor the removal or alteration of any of its material or content, or for refusing to process an order after sending the Order Confirmation.

We shall not be liable for any failure to perform or delay in the performance of any obligations undertaken by us under the Contract if caused by events beyond our reasonable control.

IV PRICE OF GOODS

The price of the individual item is shown in euros below each item. Value-added tax (VAT) is included in the price of the individual item, but the costs of product delivery are not included.

The price of delivery to your address is EUR 2.00. For orders whose value is over 20.00 euros, delivery is free.

The price of the item that is visible at the time of purchase is valid. All prices are current and regularly updated.

Product prices are subject to change due to out-of-stock situations, as well as typographical errors or incorrectly displayed prices. In the case of an incorrectly displayed price, we will try to correct it as soon as possible.

The merchant is not obliged to sell you any product at an incorrect lower price if the error in the price is obvious and unequivocal, which is why it could reasonably be recognized as an incorrect price.

V METHOD OF PAYMENT AND DELIVERY

When shopping on our website, you pay for the purchased products upon receipt of the products - Payment on delivery.

The cash-on-delivery option allows you to pay the amount of the order upon delivery to the specified address at the time of collection. Cash-on-delivery payment is made exclusively in cash to the delivery person upon delivery to the specified address.

VI FAST AND RELIABLE DELIVERY

Purchased goods will be delivered to your door, throughout the territory of Montenegro, within 24-72 hours from the moment the order is confirmed by the online store or on the first working day after submitting the order, excluding Sundays and holidays. The customer will be contacted by phone by the delivery person immediately before the delivery of the product.

If the Buyer does not answer the phone call or at that moment is unable to receive the purchased goods at the delivery address, he will have the opportunity to pick up the purchased product at the municipal post office within 5 (five) days at the latest.

If the Buyer still does not pick up the order, the shipment will be returned to the sender. Upon receipt of the shipment, we will contact you to establish the reason for non-delivery and agree to resend.

VII DELIVERY COSTS ARE BEARED BY THE BUYER

The transport of the goods is 100% insured by the delivery service that makes the delivery, and in the event of any damage during transport, it will be fully compensated to the customer.

When picking up the goods from the delivery service, the Buyer is obliged to inspect the package to determine the possible existence of visible damages and defects. If you notice that the transport box is damaged or the product is damaged, refuse to receive the shipment and inform us of the same via the e-mail address:  info@jumbo-mne.com.

The delivery of products purchased on the website is carried out by the Post of Montenegro, as a delivery service.

VIII COMPLAINTS POLICY

The consumer has the right to submit a complaint in case of non-compliance of the product with the contract, in connection with the given guarantee, on the invoice for the purchased product, and for other similar reasons, by the Law on Consumer Protection.

If the purchased product has a defect, the customer submits a complaint on paper or another durable medium available to the consumer, in one of the seller's retail stores. The seller is obliged to submit a response to that complaint within 8 days, in which possible solutions related to the advertised product are listed.

IX UNILATERAL TERMINATION OF THE DISTANCE PURCHASE AGREEMENT

Following the Law on Consumer Protection, the buyer can unilaterally terminate the contract within 14 days from the date of conclusion of a distance contract or a contract concluded off-premises. To be able to exercise the right to unilateral termination, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term for unilateral termination by an unequivocal statement sent by mail to the address Ul. 4.  Jul bb, Extra Retail Park, 81000 Podgorica, or to the email address info@jumbo-mne.com . in which you will state your first and last name, address, telephone number or e-mail, and you can also use the attached example of the FORM for unilateral termination of the contract.

You will send the goods back or deliver them to us at the address Kidzone d.oo Ul. 4. Jul bb, Extra Retail Park, Podgorica, without delay, and in any case no later than within 14 days from the day you informed us of your decision to unilaterally terminate the contract. It is considered that you have fulfilled your obligation on time if you send the goods or hand them over to us, i.e. to the person we have authorized to receive the goods, before the expiry of the aforementioned deadline.

The buyer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics, and functionality of the goods.

If the buyer returns the goods he is not satisfied with by mail, he bears the costs of this delivery himself. Within 14 days from the receipt of the Statement of unilateral termination of the contract by the buyer, and after receiving the undamaged goods in the original packaging and with all accompanying documentation, our company will return the entire amount to the buyer, in the same way as the payment was made, unless does not expressly require otherwise.

By unilaterally terminating the contract, the buyer is released from all contractual obligations, except for the immediate costs of returning the goods to the trader. A statement on the unilateral termination of distance contracts that are concluded outside the business premises can be sent to the e-mail address  info@jumbo-mne.com or by registered mail to the address  Ul. 4.  Jul bb, Extra Retail Park, 81 000 Podgorica.

X NOTICE ON THE POSSIBILITIES AND PROCEDURES OF OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

Under the provisions of Article 61, Paragraph 3, Item 20 of the Consumer Protection Law ("Official Gazette of the Republic of Montenegro" 002/14, 006/14, 043/15, 070/17 and 67/19)(hereinafter: ZZP) KIDZONE DOO Podgorica its consumers who buy goods online informs about the possibility of out-of-court settlement of consumer disputes. The procedure for resolving an out-of-court consumer dispute can be initiated only by the consumer. The procedure can be initiated at the Committee for Out-of-Court Resolution of Consumer Disputes at the Chamber of Commerce of Montenegro if the merchant rejects the consumer's complaint.

Contact information of the Committee for out-of-court resolution of consumer disputes: Ul. Novak Miloseva no. 29/II, Podgorica 81000, www.privrednakomora.me

XI TECHNICAL ASSISTANCE

For technical support, complaints, and additional questions, you can contact us via:

email address  info@jumbo-mne.com

by phone +382 67 059 283 (Monday-Friday from 09:00 to 17:00),

XV COMPLIANCE WITH CONTRACT l WARRANTY

The merchant is obliged to deliver goods to the consumer that are by the sales contract.

Delivered goods are considered to conform with the contract, if:

1) corresponds to the description given by the trader and has the properties of the goods that the trader showed to the consumer as a sample or model, unless the sample or model was shown only for information purposes;

2) has properties required for the particular use for which the consumer is purchasing it, and which was known to the trader or must have been known to him at the time of the conclusion of the contract;

3) has properties required for regular use of goods of the same type;

4) has properties and characteristics that are expressly or tacitly contracted, that is, prescribed;

5) in terms of quality and functionality, it corresponds to the usual characteristics of goods of the same type that the consumer can reasonably expect, given the nature of the goods and the public promise about the special properties of the goods given by the trader, manufacturer or their representatives, especially if the promise was made in an advertisement or on the packaging goods.

The trader is responsible for the non-conformity of the goods with the contract that existed at the time of the transfer of risk to the consumer, regardless of whether he knew about the non-conformity.

The trader is responsible for the non-conformity of the goods with the contract that appears after the transfer of risk to the consumer if it originates from a cause that existed before the transfer of risk to the consumer.

The trader is not responsible for the non-conformity of the goods if at the time of the conclusion of the contract the consumer was aware or could not have been unaware that the goods do not conform to the contract or the cause of the non-conformity is in the material provided by the consumer.

The trader is responsible for the non-conformity of the goods which could have been easily noticed by the consumer if he had declared that the goods conformed with the contract.

If the delivered goods do not conform to the contract, the consumer has the right to demand from the trader that the non-conformity be eliminated without compensation, by repair or replacement, or to demand a corresponding reduction in price or to terminate the contract with a refund of the amount paid.

The consumer primarily has the right to choose between the request to eliminate the non-conformity by repair or replacement, unless the chosen request is impossible or if it represents a disproportionate burden for the trader. A disproportionate burden exists if the chosen requirement, compared to an alternative requirement, creates excessive costs for the trader, taking into account:

1) the value of the goods that would have been by the contract;

2) the importance of appropriateness in a specific case;

3) whether the alternative request can be realized without significant inconvenience for the consumer.

The trader is obliged to carry out the repair or replacement within a reasonable time, but not longer than 15 days from the date of submission of the request and without significant inconvenience for the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased them.

If he cannot exercise the right to repair or replacement, or if the merchant has not carried out repair or replacement within the specified period, or if repair or replacement is not possible without significant inconvenience for the consumer, the consumer has the right to demand a price reduction or termination of the contract with a refund of the amount paid.

The costs necessary to bring the goods into conformity with the contract (costs of labor, materials, collection, and delivery) are paid by the trader.

The consumer cannot terminate the contract if the non-conformity of the goods is minor.

The consumer has the right to request repair, replacement, price reduction, or termination of the contract with a refund of the amount paid if he informs the trader about the non-conformity within 90 days from the day of taking over the goods. If the consumer exercises the right by replacing the product, the merchant is obliged to replace the product several times, that is, until the consumer is provided with compliance by Article 43 of the Law on Consumer Protection.

Exceptionally, the consumer has the right to request a price reduction or termination of the contract with a refund of the amount paid, even if the repair or replacement was performed at least twice within 90 days, from the expiration of the period referred to in paragraph 1 of this article.

The trader is responsible for the non-conformity of the goods with the contract within two years from the date of transfer of risk to the consumer.

If non-conformity is shown within six months from the date of transfer of risk to the consumer, it is assumed that non-conformity existed at the time of transfer of risk, unless this contradicts the nature of the goods, i.e. non-conformity.

When selling second-hand goods, a shorter term than the term referred to in paragraph 1 of this article in which the trader is liable for non-conformity can be agreed upon, but not shorter than one year.

The consumer is obliged to inform the merchant about the non-conformity of the goods with the contract within 90 days from the day he discovered the non-conformity, and no later than two years from the date of transfer of risk to the consumer.

If he does not inform the trader about the non-conformity of the goods with the contract within the specified time limits, the consumer loses the rights that belong to him on that basis.

The rights of the consumer who timely informed the trader about the existence of non-conformity expire after two years, counting from the day of sending the notification about non-conformity to the trader unless the consumer was prevented from realizing them due to the fraud of the trader.

If the merchant or manufacturer, without additional compensation, has undertaken the obligation to return the amount paid to the consumer, perform replacement or repair, or deal with the goods in another way, if the goods do not correspond to the content of the warranty statement or advertisement that referred to the goods (warranty), the is to do so.

The guarantor is obliged to issue a guarantee certificate when concluding the contract or handing over the goods to the consumer.

The warranty card is issued in written form, on paper, or some other durable medium accessible to the consumer and contains information from the warranty statement, stated in a legible, clear, understandable, and easily recognizable manner, and in particular about:

1) the name and address of the guarantor;

2) the goods to which the guarantee applies, the content of the guarantee, and the conditions for exercising rights from the guarantee;

3) that the guarantee does not affect the consumer's rights in case of non-conformity of the goods with the contract;

4) temporal and spatial validity of the guarantee;

5) the date of delivery of the goods to the consumer;

(4) The burden of proving that the warranty card was handed over to the consumer is on the merchant;

If the guarantor does not issue a warranty certificate or does not issue it following the law, the consumer has the right to demand that the warranty be fulfilled by the given warranty statement and advertisement related to the goods.

(6) The guarantor may not state in the guarantee a guarantee period that is shorter than two years from the date of transfer of risk to the consumer.

The merchant is obliged to refrain from using the term "warranty" and similar expressions with that meaning when concluding the contract for the sale of goods and advertising the sale, if the consumer does not acquire more rights based on the sales contract than he has based on the provisions on compatibility, by the Law on Consumer Protection.

Variety of products

Choose from a wide range of over 30,000 products, unique designs, and the best prices.

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The customer can pay in cash or by card (Visa or Master).

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For orders placed throughout March, shipping to your home will be offered FREE.

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Dedicated service from Monday to Saturday 08:30-15:00.
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